Contact Us

The best way to reach us is by email: support@idphotopal.com. We read every message and usually reply within 2 business days.

Signed in? You can also use the Feedback button at the bottom right of any page, and attach a screenshot. Please don't send passport photos of yourself or your children unless we ask: we don't need them to help.

For a refund or a privacy request, write from the email address on your account, so we can confirm it's you.

IDPhotoPal is not a government website. For questions about your application, contact your passport office.